Ongoing Crisis Communication: Planning, Managing, and Responding

The fifth edition of Ongoing Crisis Communication provides an integrated approach to crisis communication, covering pre-crisis, crisis, and post-crisis management and incorporating new coverage of social media and terrorist threats.

Format: Paperback / softback
Publication date: 14 February 2019
Publisher: SAGE Publications Inc

The fifth edition of Ongoing Crisis Communication, a comprehensive guide to crisis communication that encompasses various disciplines and the entire crisis management process, adopts a three-stage approach: pre-crisis, crisis, and post-crisis. Authored by W. Timothy Coombs, a seasoned professional with firsthand experience in the field, this edition offers valuable insights on how crisis management can effectively prevent or mitigate the risks associated with crises. It provides practical guidelines for responding to emergencies with clarity and composure.

In addition to its comprehensive coverage, the fifth edition of Ongoing Crisis Communication has been updated to reflect the latest developments in the field. It includes extensive discussions on social media, social networking sites, and the threat of terrorism, drawing upon recent research from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication.

The book is organized into chapters that cover each stage of the crisis management process, providing a step-by-step approach to addressing and resolving crises. It emphasizes the importance of proactive planning, effective communication, and collaboration among stakeholders to minimize the impact of crises on individuals, organizations, and society as a whole.

Throughout the book, Coombs employs real-world examples and case studies to illustrate his points and demonstrate the practical application of crisis communication strategies. He emphasizes the need for organizations to have a crisis management plan in place before a crisis occurs, as well as the importance of maintaining open and transparent communication with stakeholders during and after a crisis.

Ongoing Crisis Communication is an essential resource for professionals, executives, and anyone involved in crisis management. It provides a comprehensive and up-to-date understanding of the latest trends and best practices in crisis communication, enabling individuals and organizations to respond effectively and minimize the negative consequences of crises. Whether you are facing a potential crisis or simply want to enhance your crisis management skills, this book is a valuable tool that will help you navigate the challenges of crisis communication with confidence and professionalism.

Weight: 474g
Dimension: 191 x 233 x 14 (mm)
ISBN-13: 9781544328690
Edition number: 5 Revised edition