Lean Six Sigma for Service (PB)

Lean Six Sigma for Services is a book that explains how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process, reducing service costs by 30 to 60 percent, improving service delivery time by 50 percent, and expanding capacity by 20 percent without adding staff.

Format: Paperback / softback
Length: 400 pages
Publication date: 20 June 2023
Publisher: McGraw-Hill Education

The United States economy has undergone a significant shift in recent years, with a growing emphasis on services rather than manufacturing. However, the majority of books on Six Sigma and Lean, which are today's major quality improvement initiatives, focus solely on their implementation in manufacturing environments. This leaves a gap in the market for a service-based approach to Lean Six Sigma, which is necessary to effectively translate manufacturing-oriented tools into the service delivery process.

Lean Six Sigma for Services is a comprehensive guide that addresses this need. It provides companies of all types with the knowledge and tools they need to reduce service costs by 30 to 60 percent, improve service delivery time by 50 percent, and expand capacity by 20 percent without adding staff. The book is filled with case studies detailing dramatic service improvements in organizations such as Lockheed Martin and Stanford University Hospital, showcasing the potential benefits of Lean Six Sigma in the service sector.

One of the key advantages of Lean Six Sigma for Services is its focus on customer satisfaction. By improving service delivery and reducing costs, companies can enhance their reputation and attract more customers. This, in turn, can lead to increased revenue and profitability.

The book also emphasizes the importance of data-driven decision-making in the service sector. By collecting and analyzing data, companies can identify areas for improvement and implement targeted solutions. This approach helps to ensure that improvements are sustainable and can be replicated across different service delivery channels.

In addition to its practical applications, Lean Six Sigma for Services provides a valuable framework for executives and managers to understand and implement Lean Six Sigma principles. It covers topics such as process mapping, problem-solving, and change management, which are essential for any quality improvement initiative.

Overall, Lean Six Sigma for Services is a must-read for executives and managers who want to improve the quality of their service delivery and drive growth in their organizations. By adopting a service-based approach to Lean Six Sigma, companies can achieve significant cost savings, improve customer satisfaction, and gain a competitive advantage in the market.

Weight: 535g
ISBN-13: 9781265918927